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DDX and Dentrix: Integrate Lab Case Management into Dentrix

DDX Lab Case Management integrates with Dentrix and makes it easy to manage your lab cases.

Updated 1/18/19

DDX Lab Case Management was introduced into Dentrix as part of the G5.2 release. Developed as a tool to increase lab management functionality, DDX supports the transition to digital dentistry. It is a web-based solution that integrates with Dentrix and is free to practices. Because DDX is a web-based solution, you don’t have to worry about data backup and much of the administration associated with standard installed software.

For many practices, lab purchases represent their second largest expense after staff salaries. In most jurisdictions, practices are required to store lab prescriptions for a minimum of seven years. Providing a solution to manage this workflow and archiving requirement represented a tremendous opportunity to add value for our customers.

DDX has the flexibility to support how practices want to manage their lab work. All of the labs that a practice works with can be managed within a single DDX account. DDX allows practices to manage casework being sent to any lab–no software is required by the lab. Since its initial release, DDX has been frequently updated based on user feedback to increase ease of use and introduce innovative functionality.

Integration with Dentrix – Schedule Workflow

Since Dentrix G5.2, DDX has been integrated into the workflow of the practice management software so that a patient’s lab casework details are easily accessible throughout the software. DDX lab case creation can be initiated from the Dentrix Appointment Book or the Dentrix Patient Chart to support the workflow of your practice.

Images can be quickly attached to the lab prescription from within DDX. A patient’s Document Center files can also be quickly associated with the lab prescription from within DDX. After the DDX lab case has been created, it will be associated with the patient’s future appointment. If DDX determines that there is a high probability that the lab case will not return before the patient appointment, practice staff are alerted so that necessary adjustments–to the lab schedule or the patient appointment–can be made.

When a lab case is associated with an appointment, an “L” icon appears in the Dentrix appointment block. The icon color changes based on the status of the DDX lab case to give practice staff realtime visibility. A PDF summary of each lab case is automatically inserted into the patient’s Document Center folder so that the Dentrix practice management software maintains a complete record of the patient’s clinical care.

Integration with Dentrix – Clinical Workflow

As of Dentrix G6.1, DDX is integrated much more deeply into the clinical workflow of the practice management software, providing easier access to a patient’s historical lab casework. You can access a patient’s historical lab casework through a panel in the Patient Chart.

From the panel, a highlight of each lab case is displayed. More details about the lab case, including image thumbnails, are accessible with a single click,  and full access into the DDX application for case management and collaboration is available. A summary of each lab case is also automatically posted into the patient’s Clinical Notes.

Learn More and Get Started

Interested in learning more about DDX, or getting started? Visit www.ddxdental.com or call 877-244-9345. It’s free for your practice and only takes approximately five minutes to get going.


The product(s) and/or service(s) described herein are provided by a third party and the content and descriptions were created by such third party. Henry Schein, Inc. or its affiliates (“HSI”) make no independent assessment of the content and descriptions provided by such third party. HSI is not responsible for, and expressly disclaims all liability for damages of any kind arising out of such third-party products or services.


By Sandy MacDonald, DDX Product Manager

Originally published in Dentrix Magazine, Fall 2016