OfficeSuite Dental and Dentrix: Increase Revenue by Maximizing Patient Interaction

Learn how OfficeSuite Dental integrates with Dentrix to improve front-office efficiency and patient customer service by automatically displaying detailed patient information each time patients call your office.

There are many dental practices vying for new business, and one of the easiest ways to set yours apart is to provide unparalleled customer service. At Broadview Networks, we understand your unique challenges, including increasing revenue, improving patient satisfaction, and boosting staff productivity–all while keeping operational expenses to a minimum. 

OfficeSuite Dental® helps dental practices achieve all these objectives by delivering an all-inclusive communications solution that is easy to use. It provides your practice with everything it needs to communicate with patients and other practice locations: a cloud-based phone system, unlimited nationwide calling, state-of-the-art IP phones, basic and advanced system features, online fax service and call center services–all without any capital investment, maintenance contracts, or additional IT resources. Since the system is cloud-based, you can quickly and easily make changes and updates from anywhere, helping you to reduce operational expenses and ensure practice and patient continuity.

OfficeSuite Dental gets even more powerful when it is integrated with your Dentrix G5 practice management software. OfficeSuite Dental is the first phone system to integrate with Dentrix. It helps your practice increase revenue by maximizing every patient interaction.

Here’s how it works. When a patient calls your practice, before the call is even answered, OfficeSuite Dental triggers an automatic pop-up window on front-desk staff PCs that displays patient records, including family history, appointments, clinical details, prescriptions, and account balances.

By having all this data at their fingertips, your staff can create, confirm, or reschedule appointments in seconds for the patient and family members, and even answer questions about prescriptions and treatments. They can also collect overdue balances. 

OfficeSuite Dental enables your employees to not only anticipate patients’ needs, but to also address multiple needs with one short phone call without any searching. And, by enabling staff to accomplish multiple tasks in less time, you can boost your practice’s overall efficiency while lowering your day-to-day costs.

OfficeSuite Dental is powered by the information already stored in your Dentrix database and provides your staff with instant access to patient data and call records with every incoming call so they can deliver fast, helpful, and personalized service.

Delivering fast and personalized service makes all the difference in retaining existing patients, attracting new ones, and increasing your practice’s revenue. Instead of having to put callers on hold and waste time looking up information in a separate system, OfficeSuite Dental puts everything in one place. If you can meet your patients’ needs in a way that fits their hectic lifestyles, they will thank you by giving you more of their business and referring friends, family, and colleagues. This is just one of the many ways OfficeSuite Dental helps you grow your practice and your bottom line organically.

Imagine if staff could book multiple appointments in one phone call:

“Hi, Mrs. Smith. Are you calling to confirm your appointment at 1:30 tomorrow? Great, we’ll see you then. And by the way, it looks like your son’s six-month cleaning is due. How is next Wednesday at 4:00? Perfect, you’re all set.”

OfficeSuite Dental makes it easier for your staff to see scheduling opportunities and book more continuing care appointments each time patients call your office. It also reduces the number of calls they must make to patients, helping you increase revenue and decrease operational expenses.

In a similar fashion, your staff no longer has to mail as many bills or make as many phone calls reminding patients of outstanding balances. With  OfficeSuite Dental, all of that account information is in front of your office staff when the patient calls. Staff can remind patients on the spot and settle accounts instantly.

OfficeSuite Dental saves time and improves efficiency by providing your staff with one-click access to all the Dentrix functions. With a single click in the OfficeSuite Dental pop-up window, you are taken to the appropriate place in Dentrix for the patient who is calling. Staff can access and update the patient’s appointments, family file, contact information, chart, prescriptions, and ledger. And since OfficeSuite Dental displays the patient’s information the instant your phone rings, your staff never has to type their name, saving time and reducing data entry and operational costs.

OfficeSuite Dental delivers other benefits for practices. It helps you prioritize calls to ensure that patients speak to the right person every time. For example, the skills-based routing feature forwards calls to the employee best equipped to assist patients based on their needs, such as a procedural specialist or billing manager. In addition, OfficeSuite Dental helps you generate additional revenue from existing patients by using announcements on hold to inform callers of any current promotions.

Besides helping you improve the level of service that you provide to existing patients, OfficeSuite Dental also helps you improve new patient acquisition. Enjoy higher ROI on marketing efforts by tracking the success of campaigns and making adjustments to your advertising strategy based on real data. It takes the guesswork out of marketing by showing you what works so you can maximize the advertising dollars you spend.

OfficeSuite Dental also saves your practice real money since it is easy to manage, saving you from having to pay extra for simple changes to the system. Adding a new staff member takes only minutes. Changing the call routing on days when your office must close (for holidays, inclement weather, and so forth) is easily accomplished via an intuitive website that is accessible from your smartphone or tablet.

Increasing revenue is the ultimate goal of every dentist. The challenge is to find one solution that helps you accomplish all the objectives that directly affect revenue, including patient satisfaction. With OfficeSuite Dental, your staff has all the tools they need to maximize every patient interaction and help grow your practice.

Learn More

Visit for more information about OfficeSuite Dental.

To find other Dentrix Connected partners and solutions, visit

The product(s) and/or service(s) described herein are provided by a third party and the content and descriptions were created by such third party. Henry Schein, Inc. or its affiliates (“HSI”) make no independent assessment of the content and descriptions provided by such third party. HSI is not responsible for, and expressly disclaims all liability for damages of any kind arising out of such third-party products or services.

By Kevin Goodman, Managing Director of Channel Strategy & Development for Broadview Networks

Originally published in Dentrix Magazine, Fall 2013