Learn how a digital payment system can boost profits and improve the patient experience.
The payment world is changing quickly and looks completely different than it did just a few years ago. Today, your patients simply expect convenient, real-time digital payment options, and your practice will pay a heavy price if you don’t offer them.
You can give your patients the payment options they want and get paid faster by following these easy four steps.
Step 1: Recognize that your patients’ payment habits and expectations have changed forever.
Nearly one in three consumers say COVID-19 caused them to fundamentally change their primary method for making payments. And 37 percent of consumers say they’ve increased their use of peer-to-peer payment services like Venmo and PayPal. Continuing to send paper billing statements and expecting patients to mail back paper checks is old-fashioned, out of touch, and for a growing number of patients, unacceptable. It’s time to start reaping the many benefits online billing has to offer.
Step 2: Help your team understand the whys behind digital payments.
For your practice to modernize its billing and payment processes, everyone on the team needs to buy in. Here’s why they will want to change to digital billing and payments: Your practice can get paid faster and more easily as patients view their statements from an email or text message and pay immediately, without all the tedium of printing and stuffing. And because digital payments post to the Ledger, all that time your team spends on manual payment management and data entry also disappears. Everyone wins with electronic billing!
Step 3: Choose your digital payment solution.
Now it’s time to choose your solution. You’ll want one that delivers the widest range of benefits for the lowest cost and with the least amount of disruption. For Dentrix users, the choice is simple: Dentrix QuickBill Mail and QuickBill Email are designed to work within your Dentrix system and open up convenient new digital payment capabilities. Together, these solutions offer your patients new levels of payment flexibility and choice—while simultaneously reducing time and effort for your front office team. You can easily send statement links online by email or text. And for the patients who still prefer paper statements, the QuickBill service will even print and mail them for you, helping you save on expensive stationery, ink, and postage costs (not to mention staff time!).
Using these solutions, now you can collect even on small balances and stop writing them off. And over time, that can add up to significant extra revenue.
Step 4: Make an easy and seamless transition.
It’s time to make the transition, but you can’t afford disruptions or distractions. Luckily, since QuickBill solutions are already built into your Dentrix system, all of their capabilities become a natural extension of your familiar Dentrix solution to minimize downtime. New billing and payment options simply appear in Dentrix—and flow into the same billing and payment workflows your team already uses. If you’re using a recent version of Dentrix (7.3.1 or later), you can add the modern, real-time digital payment capabilities of QuickBill Email to your practice quickly and seamlessly. Because it’s just an extension of Dentrix, these powerful new features will feel familiar and natural to your team, requiring minimal training.
Start Getting Paid in Real Time
Once you switch to a modern billing solution, you won’t know how you ever lived without it. With your Dentrix practice management solution and Dentrix QuickBill Email , you can provide the modern digital payment experiences your patients want without disrupting your team—and make your practice more efficient and profitable in the process.
To learn more, watch a one-minute Dentrix QuickBill Email product overview. Also, register and watch our webinar “3 Reasons Your Patients Will Love Electronic Billing and Payments.” Or you can see an online demo of Dentrix QuickBill Email now by calling 866.511.2453 or visiting Dentrix.com/eBillingVideo.
Visit the QuickBill Email Quick Start page to watch videos and read tips about setting up and using QuickBill Email.
By Dayna Johnson, CEO and Founder of Novonee
Dayna Johnson has more than 25 years of experience in the dental industry as a speaker, author and certified Dentrix Trainer. She knows that your entire day revolves around your practice management software, and the more you learn, the more productive and stress-free your office will be.