Dentrix News

Updated 2/5/21

Notification of United States Postal Service (USPS) Rate Increase

Effective January 2021, the USPS made some small increases to the retail postage rates.

The postage rate for first class letters will remain the same. However, rates for postcards have gone up slightly.

For QuickBill customers, postage will remain the same at 55 cents per billing statement and 20 cents for additional pages.

For Patient Engage and eCentral customers, postage for appointment reminder/confirmation postcards will increase to 36 cents (previously 35 cents). The physical charge portion of the postcard will remain at the existing per-statement rate.

These postage increases will be reflected in your March Henry Schein One statements. While a price increase is never easy to communicate to our customers, we are confident that your automated postcards remain among the most competitively-priced solutions on the market today. 

We sincerely value your business. If you should have any questions regarding this notification, please feel free to contact us at 1-800-DENTRIX.

Announcing New Dentrix Virtual Workshops

Are you looking for new hire or turnover training? Do you need to learn how to use new features or improve your office efficiency? Are you looking for a training option that doesn’t require travel or gathering in a group? If so, the new Dentrix virtual workshops are perfect for you!

Dentrix virtual workshops offer the benefits of a live class without the need to travel. Join us from the comfort of your home or office and learn how to use time-saving tools in Dentrix with the help of our expert trainers. All you need is two hours, a phone, and a computer with an internet connection.

When you attend a virtual workshop, you’ll get hands-on practice, assistance and advice from Dentrix experts, tips and strategies to improve your daily workflow, and a step-by-step workbook to help you remember and apply what you learn.

Virtual workshops available:

A Deep Dive into Clinical Notes

Document patient care using Dentrix tools. Learn More.


Build a Recare System That Works

Set up and clean up your continuing care. Learn More.


Creating a Comprehensive Patient Health History

It’s more than a patient’s dental health. Learn More.


Setting Up and Assigning Insurance Plans

An easier way to track insurance coverage with Dentrix G7.4. Learn More.


Register now! Visit to see the course list, get more information, and register.

Dentrix G7.4 is Now Available!

Discover the new features that simplify insurance management, modernize patient billing processes, and make it easier than ever to edit family relationships and balances in Dentrix.

Dentrix G7.4 improves your ability to manage Accounts Receivable by simplifying some of the insurance and collections processes. This latest release provides key new data fields that make it easier than ever to reference the insurance details necessary for determining patient coverage. It also includes other new features for managing patient balances, inactivating providers, and communicating outstanding patient balances.

Watch the on-demand webinar to learn about these new features from a Dentrix expert or view the feature overview videos.

Insurance Enhancements

Dentrix G7.4 makes it easier to manage insurance data by providing specific fields for data that was previously stored in a note field. Your team can now easily manage and reference specific insurance details related to frequency limitations, downgrades, waiting periods and much more. Dentrix puts this data to work while eliminating awkward conversations around rejected claims by alerting you of certain exceptions, like waiting periods or missing tooth clauses, when scheduling an appointment.

Watch the video to see how the feature works and read “An Easier Way to Manage Patient Insurance Details.”

Improved Family Edit Options

Dentrix G7.4 also helps simplify the process of editing family relations by reducing the need for special adjustments, providing you with greater control for managing account balances for the new families, and giving you the ability to move non-guarantor patients even when they have an open claim.

Watch the video to see how the feature works and read “Keeping Up with Family Changes in Dentrix.”

QuickBill Email

For QuickBill customers, G7.4 provides a more efficient workflow for choosing which patients receive a mailed statement and which receive an emailed statement. With QuickBill Email, patients can view their statement and pay their bill online, and the payments are imported into Dentrix for you.

Watch the video or view the on-demand webinar to see how the feature works and read “5 Reasons You Should Be Sending Electronic Billing Statements.”

Other Features

Visit the Dentrix New Features page to learn more about the features in Dentrix G7.4 and other recent releases and to download the Dentrix G7 Release Guide.

Upgrade to Dentrix G7.4 today!