Dentrix News

Read on to find important Dentrix news and announcements.

Updated 6/1/20

Dentrix Mastery Tracks testing fees waived through June 30, 2020

To help your team develop the skills they’ll need to help your practice bounce back, we’ve temporarily waived all Dentrix Mastery TracksTM testing fees. If you’re on a Dentrix Customer Service Plan, your team can take any tests, including mastery-level tests, free of charge until the end of June 2020.

Prepare your team today to help your practice bounce back tomorrow. Start your Dentrix Mastery Tracks training.

Dentrix Smart Image 2.0 Available

Henry Schein One released Dentrix Smart Image™ 2.0 for customers on G7.2 or higher with a customer service plan (CSP). Smart Image 2.0 is a free, multi-patented feature that makes imaging easier, more convenient, and will help insure attachments and CDT codes are included for insurance claims. Unlike any other imaging solution on the market, the new workflow feature automatically attaches diagnostic images and their associated Current Dental Terminology (CDT) codes to insurance claims. It also posts the claims to the Dentrix® Ledger and patient records, including progress notes, so you don’t have to worry about finding images or not getting paid for forgotten images or incorrect CDT codes.

Click here to read the full article about Dentrix Smart Image 2.0.

To learn more about Dentrix Smart Image 2.0, visit

For information on using Dentrix Smart Image, watch this video.

Dentrix G7.3 Now Available!

Building on the rich legacy of Dentrix and the G7 series, Dentrix G7.3 introduces fresh tools for greater practice efficiency. Office managers and their teams can save steps attaching images and notes on eClaims, automate Dentrix update installs on each station, and apply new tools to easily adjust patient and provider credit balances.

Automatic eClaims Attachments

Not attaching all necessary images and notes to a claim can lead to claim denials and delayed payments. Dentrix G7.3 helps you avoid denials and delays by automating image attachments for eClaims (an extension of the Smart Image feature). And if Dentrix can’t find the attachment the claim needs, you’ll be prompted to add that attachment to the claim so that you don’t forget.

Click here to watch an overview video of this feature.

Provider Credit Balances Manager

Identifying and reallocating credit balances for patients and providers can be time-consuming and confusing, but failure to manage these situations can lead to inaccuracies and accounting headaches. The new Provider Credit Balances Manager and automated credit balance allocations help you find accounts and providers with a credit balance. Dentrix calculates and posts the adjustments for you without affecting patient walkout statements.

Click here to watch an overview video of this feature.

Archive Patient Wizard

Archiving patient accounts can be frustrating, especially when Dentrix is telling you that the there is a provider balance on the account but you can’t find it. The new Archive Patient Wizard saves you the trouble of trying to find and resolve provider balances. Dentrix will identify provider balances and post adjustments to the account for you so that the patient can be archived.

Click here to watch an overview video of this feature.