Prepare Your Team to Bounce Back

Read this article to find the full collection of Practice Success tips we’ve shared over the past several weeks. 

Updated 5/19/20

To help your team prepare to bounce back from COVID-19, we’re providing practical tips you can share with your business partners and team members. We don’t know when the crisis will end, but we’re committed to helping you manage through it and come out of it better prepared to serve your patients.

*Check back regularly find the latest tips.*



Bounce Back Tip #6: Offer Online Booking

When you re-open your practice, you’ll want to make it easy for patients to schedule. They’ve already been waiting for months. Once you re-open, why make them wait a minute longer than necessary to book an appointment?

With online booking in Dentrix, you can provide busy patients the option to book appointments 24/7. And, best of all, you can control the blocks of time, types of appointments, and providers available for booking.

Share these tips with your team and help them prepare your practice to bounce back from COVID-19.

For more tips, please visit our COVID-19 Resources.

Bounce Back Webinar

To learn more, register for our free webinar, Online Booking with Dentrix, on Tuesday, May 26 at 11:00 AM Mountain Daylight Time.



Bounce Back Tip #5: Create a Virtual Waiting Room

As you prepare to re-open your practice, you will need to make some adjustments to help keep your patients and team safe. The ADA released a Return to Work Interim Guidance Toolkit with helpful suggestions.

With Dentrix Patient Engage, you can create a virtual waiting room to reduce in-person interaction and help maintain social distancing during a patient’s visit. This will help your patients and team feel safer coming back to the office.

Share this tip with your team and help them prepare your practice to bounce back from COVID-19.

Watch the on-demand webinar to see a demonstration of these features.
Click here to watch the video about patient communication and contactless check-in.
Click here to watch the video about revenue cycle management and contactless check out.

For more tips, please visit our COVID-19 Resources.



Bounce Back Tip #4: 5 Ways to Prep Your Schedule for Patients

You care about your patients. Some of them are your close friends. Some even feel like family. We go out of our way for the people we care about. When you open your doors and begin seeing patients again, you may need to go out of your way for them.

For example, you may need to open earlier, stay open later, or see patients on weekends. You may want to reserve an operatory or blocks of time for patients who have a higher risk of becoming ill. And you may need to add time between appointments for extra sterilization measures to help keep your patients safe.

Dentrix makes it easy to adjust your practice and provider schedules. Share these tips with your team and help them prepare your practice to bounce back from COVID-19.

Watch the on-demand webinar to see a demonstration of how to use these features. Click here to watch the video.

For more tips, visit our COVID-19 Resources.



Bounce Back Tip #3: Prepare for Treatment Triage

When you open your doors and begin seeing patients again, you’re going to have a backlog of patient care. You’ll need ways to prioritize patient needs before you start scheduling. Dentrix includes tools to help you identify patients with urgent treatment plans, patients who are overdue for periodontal treatment, and patients who are willing to come in ASAP. Share these tips with your team and help them prepare your practice to bounce back from COVID-19.

Watch the on-demand webinar to see a demonstration of how to use these features. Click here to watch the video.

For more tips, please visit our COVID-19 Resources.



Bounce Back Tip #2: Don’t Leave Insurance Money on the Table

Sustaining your business operations requires income. Even if you aren’t treating or billing patients right now, you can still capture some income by conducting an audit of your insurance billing records and following up on open claims. Share these tips with your team to help sustain your practice while you prepare to bounce back from COVID-19.

For a deeper dive, read Don’t Leave Money on the Table in Dentrix Magazine.

For more tips, please visit our COVID-19 Resources.



Bounce Back Tip #1: Explore Sources of Financial Relief

Securing financial relief for your practice may be essential to help you support your team and eventually bounce back from COVID-19. The Federal Government passed the CARES Act legislation on March 27, 2020, allocating $349 billion to the Small Business Administration to guarantee loans to small businesses, including dental practices. Share and discuss these resources with your team to learn more about sources of financial relief for your practice.

For more tips, please visit our COVID-19 Resources.



Bounce Back Bonus Tip: Dentrix Training for Your Team

To help your team develop the skills they’ll need to help your practice bounce back, we’ve temporarily waived all Dentrix Mastery TracksTM testing fees. If you’re on a Dentrix Customer Service Plan, your team can take any tests, including mastery-level tests, free of charge until the end of May 2020.

Dentrix Mastery Tracks provides online Dentrix training and testing for your entire team. Team members learn from structured on-demand courses and then take tests to evaluate their Dentrix skills. Read what team members like yours are saying about the Mastery Tracks experience. Watch our video to see how easy it is to get started.

Prepare your team today to help your practice bounce back tomorrow. Start your Dentrix Mastery Tracks training.